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One platform for food safety, kitchen control, food cost, training & operations - built for Indian kitchens.

Terms & Conditions

Last updated: 9 November 2026

1. Who we are

  • This website (https://kitchensaathi.in) is operated by KitchenSaathi (Sole proprietorship), Kolkata, West Bengal, India ("KitchenSaathi", "we", "us"). Email kitchensathi.india@gmail.com · Phone +91 90075 59789.
  • By using the website or placing an order you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy.

2. What we sell

  • Digital products: spreadsheet templates, documents, training material and related files, and optional services such as template set-up and remote mock audits.
  • Each product page describes what is included. Screenshots show example data. Files are delivered as downloads; nothing is shipped.

3. Ordering and payment

  • Prices are shown in Indian Rupees (INR) on each product page and at checkout. The price at checkout applies to your order.
  • We are not currently registered for GST, so no GST is charged. If this changes, the checkout will show the tax applicable.
  • Payments are processed securely by Razorpay (UPI, cards, net banking, wallets). We do not see or store your card, UPI PIN or bank login details.
  • Your order is confirmed when the payment succeeds and the download links are shown or emailed to you.

4. Licence to use the products

  • When you buy a product you receive a non-exclusive, non-transferable licence to use it for the internal purposes of one business (all outlets of that business). You may edit the files for that business.
  • You may not resell, share, publish, upload to file-sharing sites or redistribute the files, in original or modified form, except under a Consultant Licence that expressly allows use with client businesses.
  • All copyright and other intellectual property in the products and this website remain with us.

5. No guarantee of regulatory compliance

  • Our products help food businesses organise food safety and kitchen management and support compliance with applicable requirements. They are general templates, not legal or professional advice, and they do not guarantee compliance with the Food Safety and Standards Act, 2006, FSSAI regulations or any other law.
  • The food business operator remains solely responsible for its licences, food safety, records and compliance. We are not affiliated with, approved by or endorsed by FSSAI.

6. Training certificates

Certificates of completion produced with our training material are issued by the purchasing business in its own name. They are not FSSAI FoSTaC certificates or government-recognised qualifications.

7. Acceptable use

Do not misuse the website, attempt to access download files without a valid purchase, interfere with its security, or use our content to create competing products.

8. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to a product is limited to the amount you paid for that product. We are not liable for indirect or consequential loss, including regulatory penalties, loss of business or loss of profit. Nothing in these Terms limits rights you have under consumer protection law.

9. Grievance redressal

Grievance Officer: KitchenSaathi Customer Support, kitchensathi.india@gmail.com, +91 90075 59789. We aim to acknowledge complaints within 48 hours and resolve them within one month of receipt.

10. Governing law

These Terms are governed by the laws of India. Subject to applicable consumer protection law, courts at Kolkata have jurisdiction.

11. Changes

We may update these Terms from time to time. The version shown on this page at the time of your order applies to that order.