Refund & Cancellation Policy

Digital products

Our products are digital files delivered instantly. For this reason orders cannot be cancelled and are not refundable once the download links have been issued, except in the cases below.

When we will fix, replace or refund

• A file is corrupted or will not open in a supported application (Microsoft Excel 2016 or later, Google Sheets, Microsoft Word / PowerPoint or a PDF reader) and we cannot fix it within 3 working days.
• You were charged more than once for the same order.
• The product delivered is materially different from its description on the website.
• Your payment succeeded but you did not receive the download links and we cannot deliver them within 2 working days.

How to request

Email kitchensathi.india@gmail.com within 7 days of purchase with your Razorpay payment ID and a short description or screenshot of the problem. Approved refunds are made to the original payment method within 7 working days; your bank may take a few more days to show the credit.

Failed or incomplete payments

If money was deducted but the payment failed or the order was not confirmed, the amount is normally returned automatically to your account by Razorpay or your bank. If it has not arrived within 7 working days, contact us with the payment ID and we will help.

Services

Done-for-you set-up and remote mock audits can be cancelled for a full refund up to 48 hours before the scheduled start. After work has begun, charges apply for work completed.

Contact

Email kitchensathi.india@gmail.com · Phone +91 90075 59789 · Grievance Officer: KitchenSaathi Customer Support, kitchensathi.india@gmail.com.