Privacy Policy

1. Who is responsible

KitchenSaathi (Sole proprietorship), Kolkata, West Bengal, India is responsible for your personal data collected through https://kitchensaathi.in, in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law. Contact: kitchensathi.india@gmail.com.

2. What we collect

• Details you give us: name, email, mobile number, business type, city and any message you send.
• Order details: product bought, amount, Razorpay order and payment IDs and payment status. Card, UPI and bank details are collected and processed by Razorpay, not by us.
• Basic technical data needed to run and secure the website (for example server logs). We do not currently use advertising or tracking cookies.

3. Why we use it

To process your order and deliver download links and receipts; to answer enquiries and provide support; to send product updates and offers only if you ask to receive them; to prevent fraud and misuse; and to meet legal, tax and accounting obligations.

4. Consent and your choices

Where we rely on your consent (for example marketing emails or WhatsApp messages) you can withdraw it at any time using the unsubscribe link, by replying STOP, or by emailing us. Withdrawal does not affect processing already done.

5. Sharing

We share personal data only with service providers that help us operate, under appropriate safeguards: payment processing (Razorpay), website hosting, and email delivery; and with authorities when required by law. We do not sell your personal data.

6. How long we keep it

Order and payment records are kept for as long as tax and accounting laws require. Enquiry and newsletter data are kept until you unsubscribe or ask us to delete them, and in any case reviewed at least every 24 months.

7. Your rights

You may ask to access a summary of your personal data, correct or update it, erase it (subject to legal retention duties), raise a grievance, and nominate another person to exercise your rights in case of death or incapacity. Email us to make a request.

8. Security

We use reasonable security measures, including encrypted connections (HTTPS), restricted access to order data and signed, time-limited download links.

9. Children

Our products are intended for businesses and adults. We do not knowingly collect personal data from children.

10. Grievance Officer

KitchenSaathi Customer Support · kitchensathi.india@gmail.com · +91 90075 59789. We aim to acknowledge your request within 48 hours. If you are not satisfied with our response you may approach the Data Protection Board of India once it is accepting complaints.

11. Changes

We will post any changes on this page and update the date above.